Technical Support Engineer

MuchBetter

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Technical Support Engineer

Technology

tba

IOM

MuchBetter é uma solução de pagamento inovadora que lidera a inovação em tecnologia de pagamento. Somos especializados em fornecer as soluções perfeitas de eWallet e dispositivos de pagamento usadas por mais de 1.000.000 de clientes em 180 países.

O MuchBetter reúne uma equipe de líderes de pensamento tenazes, reimaginando o modelo de negócios de serviços de pagamento e ampliando os limites e recursos de um aplicativo de pagamento, e que se esforçam para criar uma excelente experiência contínua do cliente.

With offices in the UK, the Isle of Man, Malta, Lithuania and Costa Rica, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

O papel

To provide internal MuchBetter colleagues with the highest levels of IT Support. You will be responsible for dealing with both IT incidents and requests in an efficient, friendly and professional manner following our internal process and procedures.

Tarefas chave:

responding to technical support calls from end users of computers and software applications.
setting up and installing new computers, networks and software.
setting up user accounts and profiles on the network.
installing updates, known as patches, to software applications.
installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office / Office 365.
diagnosing and fixing network problems and hardware or software faults.
maintaining inventories of hardware and software.
managing backups of servers, in case of data loss.
keeping a record of issues and faults along with solutions, for future reference.

Qualifications/Experience Required:

Conhecimento:

An interest in ICT / Computer Studies.
Work independently, and takes matters into your own hands.
A capacidade de aprender rapidamente novas tecnologias e implementá-las com sucesso é essencial.

Experiência:

Previous experience working in a technology team providing IT Support (Min 2 years).
Formal qualifications (or working towards) in IT, Computer Science or Microsoft Technologies.
Experience working with Office 365 and Microsoft products.
Excellent interpersonal communication skills.
Fortes habilidades de resolução de problemas e pensamento crítico.
Amor de aprender.

Para se candidatar a esta vaga, envie seu currículo para o e-mail HR@rtekk.com

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