Technical Support Engineer

MuchBetter

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Technical Support Engineer

Technology

tba

IOM

MuchBetter er en innovativ betalingsløsning som går i spissen for innovasjon innen betalingsteknologi. Vi spesialiserer oss på å tilby den perfekte e-lommebok og betalingsenhetsløsninger som brukes av mer enn 1 000 000 kunder i 180 land.

MuchBetter samler et team av iherdige tankeledere, som re-imaginer forretningsmodellen for betalingstjenester og flytter grensene og mulighetene til en betalingsapp, og som streber etter å skape en utmerket, kontinuerlig kundeopplevelse.

With offices in the UK, the Isle of Man, Malta, Lithuania and Costa Rica, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

Rollen

To provide internal MuchBetter colleagues with the highest levels of IT Support. You will be responsible for dealing with both IT incidents and requests in an efficient, friendly and professional manner following our internal process and procedures.

Nøkkeloppgaver:

responding to technical support calls from end users of computers and software applications.
setting up and installing new computers, networks and software.
setting up user accounts and profiles on the network.
installing updates, known as patches, to software applications.
installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office / Office 365.
diagnosing and fixing network problems and hardware or software faults.
maintaining inventories of hardware and software.
managing backups of servers, in case of data loss.
keeping a record of issues and faults along with solutions, for future reference.

Qualifications/Experience Required:

Kunnskap:

An interest in ICT / Computer Studies.
Work independently, and takes matters into your own hands.
Evnen til raskt å lære nye teknologier og vellykket implementere dem er avgjørende.

Erfaring:

Previous experience working in a technology team providing IT Support (Min 2 years).
Formal qualifications (or working towards) in IT, Computer Science or Microsoft Technologies.
Experience working with Office 365 and Microsoft products.
Excellent interpersonal communication skills.
Sterk problemløsning og kritisk tenkning.
Kjærlighet til å lære.

For å søke på denne stillingen, send din CV på e-post til HR@rtekk.com

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