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MuchBetter

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Technical Support Engineer

Technology

tba

IOM

MuchBetter is an innovative payment solution spearheading innovation in payment technology. We specialise in providing the perfect eWallet and payment device solutions used by more than 1,000,000 customers in 180 countries.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app, and who strive to create an excellent ongoing customer experience.

With offices in the UK, the Isle of Man, Malta, Lithuania and Costa Rica, we also have people in Spain, Costa Rica, India, Malta, Canada, Israel, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The Role

To provide internal MuchBetter colleagues with the highest levels of IT Support. You will be responsible for dealing with both IT incidents and requests in an efficient, friendly and professional manner following our internal process and procedures.

Key Tasks:

  • responding to technical support calls from end users of computers and software applications.
  • setting up and installing new computers, networks and software.
  • setting up user accounts and profiles on the network.
  • installing updates, known as patches, to software applications.
  • installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office / Office 365.
  • diagnosing and fixing network problems and hardware or software faults.
  • maintaining inventories of hardware and software.
  • managing backups of servers, in case of data loss.
  • keeping a record of issues and faults along with solutions, for future reference.

Qualifications/Experience Required:

Knowledge:

  • An interest in ICT / Computer Studies.
  • Work independently, and takes matters into your own hands.
  • The ability to quickly learn new technologies and successfully implement them is essential.

Experience:

  • Previous experience working in a technology team providing IT Support (Min 2 years).
  • Formal qualifications (or working towards) in IT, Computer Science or Microsoft Technologies.
  • Experience working with Office 365 and Microsoft products.
  • Excellent interpersonal communication skills.
  • Strong problem solving and critical thinking skills.
  • Love of learning.

To apply for this role, please email your CV to HR@rtekk.com

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Try and score with our MuchBetter prize pool 

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Be in with a chance to win $100 from our $2,200 prize pool!

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This offer will end at 23:59 GMT on Wednesday 14th December 2022.

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Refer a friend to MuchBetter and get €5 loaded onto your account.

Open your app and invite a friend to MuchBetter using your unique referral code and once they’ve topped up, we’ll give you €5 or currency equivalent!

This offer ended at 23:59 GMT on Friday 16 December.

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Mega Social Giveaway

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