{"id":116,"date":"2021-04-15T17:19:36","date_gmt":"2021-04-15T17:19:36","guid":{"rendered":"https:\/\/wordpress-trial.d.muchbettertest.kinsta.cloud\/?page_id=116"},"modified":"2023-05-02T12:19:21","modified_gmt":"2023-05-02T12:19:21","slug":"help","status":"publish","type":"page","link":"https:\/\/muchbettertest.kinsta.cloud\/ro\/help\/","title":{"rendered":"Ajutor"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"116\" class=\"elementor elementor-116\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85480e7 e-flex e-con-boxed e-con e-parent\" data-id=\"85480e7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71ec378 e-con-full e-flex e-con e-child\" data-id=\"71ec378\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fca693 elementor-widget elementor-widget-text-editor\" data-id=\"6fca693\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tOb\u021bine\u021bi sprijin\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cecd10 elementor-widget elementor-widget-heading\" data-id=\"9cecd10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xxl\">Suntem aici pentru a v\u0103 ajuta<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0b505 elementor-widget elementor-widget-text-editor\" data-id=\"dd0b505\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>G\u0103si\u021bi r\u0103spunsul dvs. \u00een c\u00e2teva minute din centrul nostru de ajutor.<\/p><p>Dac\u0103 nu g\u0103si\u021bi r\u0103spunsul pe care \u00eel c\u0103uta\u021bi, trimite\u021bi un e-mail echipei noastre de asisten\u021b\u0103 pentru clien\u021bi sau contacta\u021bi-ne prin intermediul butonului Ajutor de mai jos.\u00a0<span style=\"color: var( --e-global-color-text ); background-color: var( --e-global-color-ff105ee ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">Echipa noastr\u0103 de asisten\u021b\u0103 pentru clien\u021bi este plin\u0103 de personal util \u0219i multilingv. Echipa este activ\u0103 24 de ore pe zi, \u0219apte zile pe s\u0103pt\u0103m\u00e2n\u0103 \u0219i lucreaz\u0103 din greu pentru a r\u0103spunde la \u00eentreb\u0103rile prin e-mail \u00een c\u00e2teva ore.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8c2712 e-con-full e-flex e-con e-child\" data-id=\"d8c2712\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-174708b e-con-full e-flex e-con e-child\" data-id=\"174708b\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-185bf1a e-con-full e-flex e-con e-child\" data-id=\"185bf1a\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c49290 elementor-widget elementor-widget-image\" data-id=\"8c49290\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10799\" alt=\"pictograma de sprijin pentru persoane\" srcset=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-150x150.png 150w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-300x300.png 300w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-12x12.png 12w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a886f1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1a886f1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.muchbettertest.kinsta.cloud\/hc\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Centrul de ajutor<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-696935f elementor-widget elementor-widget-text-editor\" data-id=\"696935f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Vizita\u021bi Centrul nostru de ajutor pentru r\u0103spunsuri rapide la cele mai frecvente \u00eentreb\u0103ri.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37d2028 e-con-full e-flex e-con e-child\" data-id=\"37d2028\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d5f48a elementor-widget elementor-widget-image\" data-id=\"0d5f48a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10804\" alt=\"plic cu pictogram\u0103 de asisten\u021b\u0103 prin e-mail\" srcset=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-150x150.png 150w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-300x300.png 300w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-12x12.png 12w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfaf55e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"cfaf55e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@muchbetter.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Trimite-ti-ne un e-mail<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-541e852 elementor-widget elementor-widget-text-editor\" data-id=\"541e852\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ne propunem s\u0103 r\u0103spundem la toate solicit\u0103rile de asisten\u021b\u0103 prin e-mail \u00een c\u00e2teva ore.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a32bc3 e-flex e-con-boxed e-con e-parent\" data-id=\"5a32bc3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d88a2c e-con-full e-flex e-con e-child\" data-id=\"8d88a2c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-9a37fe9 e-con-full e-flex e-con e-child\" data-id=\"9a37fe9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-6e5bd8f e-con-full e-flex e-con e-child\" data-id=\"6e5bd8f\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92b172c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"92b172c\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 113.72 146.98\"><defs><style>.cls-1{fill:#f36233;}.cls-2{fill:#fff;}.cls-3{fill:#719fff;}.cls-4{fill:#ffb361;}<\/style><\/defs><title>Activ 69<\/title><g id=\"Layer_2\" data-name=\"Layer 2\"><g id=\"Layer_9\" data-name=\"Layer 9\"><path class=\"cls-1\" d=\"M80.71,147H17a6.42,6.42,0,0,1-6.41-6.41v-42h3.73v42A2.68,2.68,0,0,0,17,143.25H80.71a2.68,2.68,0,0,0,2.68-2.68v-26h3.73v26A6.42,6.42,0,0,1,80.71,147Z\"><\/path><path class=\"cls-1\" d=\"M87.12,78.19H83.4V6.41a2.68,2.68,0,0,0-2.68-2.68H17a2.69,2.69,0,0,0-2.68,2.68V27H10.63V6.41A6.42,6.42,0,0,1,17,0H80.71a6.42,6.42,0,0,1,6.41,6.41Z\"><\/path><rect class=\"cls-2\" x=\"20.36\" y=\"21.19\" width=\"57.03\" height=\"103.46\"><\/rect><rect class=\"cls-1\" x=\"36.72\" y=\"10.16\" width=\"24.31\" height=\"3.73\"><\/rect><rect class=\"cls-1\" x=\"45.91\" y=\"131.4\" width=\"5.94\" height=\"3.73\"><\/rect><path class=\"cls-1\" d=\"M10.78,92.73V77.63H0V33.28H71.8V77.63H27.47ZM3.73,73.9H14.51V84.33L26,73.9h42V37H3.73Z\"><\/path><rect class=\"cls-3\" x=\"15.16\" y=\"48.73\" width=\"41.47\" height=\"3.73\"><\/rect><rect class=\"cls-3\" x=\"15.16\" y=\"59.19\" width=\"41.47\" height=\"3.73\"><\/rect><polygon class=\"cls-4\" points=\"53.08 83.14 113.72 83.14 113.72 110.41 102.94 110.41 102.94 123.17 88.84 110.41 53.08 110.41 53.08 83.14\"><\/polygon><rect class=\"cls-1\" x=\"61.92\" y=\"95.25\" width=\"41.47\" height=\"3.73\"><\/rect><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb99800 elementor-widget elementor-widget-heading\" data-id=\"fb99800\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Timpi mai lungi de a\u0219teptare pentru r\u0103spunsuri la \u00eentreb\u0103rile clien\u021bilor<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12dfd6f elementor-widget elementor-widget-text-editor\" data-id=\"12dfd6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Pentru clien\u021bii no\u0219tri MuchBetter din \u00eentreaga lume,<br>Modific\u0103rile \u00een pl\u0103\u021bile din \u00eentreaga lume din cauza COVID-19 din ultimul an au f\u0103cut din MuchBetter op\u021biunea de plat\u0103 preferat\u0103 pentru mul\u021bi clien\u021bi \u0219i comercian\u021bi pentru c\u0103 este o metod\u0103 modern\u0103, rapid\u0103 \u0219i sigur\u0103 atunci c\u00e2nd pl\u0103ti\u021bi online sau \u00een magazine sau c\u00e2nd trimite\u021bi bani prietenilor \u0219i familie. Aceasta a fost urmat\u0103 de o cre\u0219tere brusc\u0103 a contactelor cu clien\u021bii pe care a trebuit s\u0103 le gestion\u0103m, care, la r\u00e2ndul s\u0103u, a dus la o cre\u0219tere neprev\u0103zut\u0103 a timpului nostru de r\u0103spuns peste a\u0219tept\u0103rile noastre \u0219i ale dumneavoastr\u0103, \u00een calitate de client pre\u021bios.<\/p>\n<p>Am ascultat feedback-ul dumneavoastr\u0103 \u0219i suntem hot\u0103r\u00e2\u021bi s\u0103 ne \u00eembun\u0103t\u0103\u021bim. Prin urmare, accentul nostru principal este pe \u00eembun\u0103t\u0103\u021birea aplica\u021biei noastre mobile cu func\u021bii noi \u0219i mai bune pentru a v\u0103 oferi o experien\u021b\u0103 \u00eenc\u00e2nt\u0103toare (deci nu ve\u021bi avea nevoie de ajutorul nostru at\u00e2t de mult) \u0219i construirea unei echipe mai mari de asisten\u021b\u0103 pentru clien\u021bi care s\u0103 ofere asisten\u021b\u0103 de neegalat 24\/7 \u00een chiar mai multe limbi \u0219i cu timpi de r\u0103spuns rapid (pentru atunci c\u00e2nd trebuie s\u0103 lua\u021bi leg\u0103tura). Roma nu a fost construit\u0103 \u00eentr-o zi \u0219i avem nevoie \u0219i de pu\u021bin timp pentru a atinge aceste obiective. V\u0103 rug\u0103m s\u0103 ave\u021bi grij\u0103 de noi \u0219i, \u00eentre timp, ne pute\u021bi vizita <a href=\"https:\/\/support.muchbettertest.kinsta.cloud\">Centru de ajutor<\/a> pentru a g\u0103si r\u0103spunsuri la cele mai frecvente \u00eentreb\u0103ri. Dac\u0103 nu g\u0103si\u021bi un r\u0103spuns la \u00eentrebarea dvs., pute\u021bi completa un formular \u201eContacta\u021bi asisten\u021ba\u201d folosind balonul \u201eAsisten\u021b\u0103\u201d din col\u021bul din dreapta jos al aceluia\u0219i ecran.<\/p>\n<p>Ne pare foarte r\u0103u dac\u0103 a\u021bi fost nevoit s\u0103 a\u0219tepta\u021bi pu\u021bin mai mult dec\u00e2t v-a\u021bi a\u0219tepta pentru un bilet\/e-mail recent, dar fi\u021bi siguri c\u0103 \u00eentreb\u0103rile dvs. vor primi r\u0103spuns \u0219i c\u0103 MuchBetter este \u0219i va fi \u00eentotdeauna o modalitate fiabil\u0103, sigur\u0103 \u0219i sigur\u0103 de a cheltui , trimite\u021bi \u0219i stoca\u021bi banii dvs.<br>Apreciem \u00een\u021belegerea \u0219i r\u0103bdarea dvs. \u0219i v\u0103 putem asigura c\u0103 lucr\u0103m neobosit pentru a ne ajuta clien\u021bii... MuchBetter. Vom lua leg\u0103tura \u00een cur\u00e2nd.<\/p>\n<p>Salut\u0103ri calde,<\/p>\n<p>Echipa MuchBetter<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ec2d9b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ec2d9b7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Get support We\u2019re here to help you Find your answer in minutes from our help centre. If you don\u2019t find the answer you\u2019re looking for, email our Customer Support team or contact us via the Help button below.\u00a0Our Customer Support team is full of helpful and multi-lingual staff. The team is active 24 hours a [&hellip;]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help<\/title>\n<meta name=\"description\" content=\"Visit MuchBetter Help centre for quick answers to the most frequently asked questions. Our Customer Support team is full of helpful and multi-lingual staff. The team is active 24 hours a day, seven days a week, and they work hard to respond to email queries within a few hours.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muchbettertest.kinsta.cloud\/ro\/help\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help\" \/>\n<meta property=\"og:description\" content=\"Visit MuchBetter Help centre for quick answers to the most frequently asked questions. Our Customer Support team is full of helpful and multi-lingual staff. 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