{"id":116,"date":"2021-04-15T17:19:36","date_gmt":"2021-04-15T17:19:36","guid":{"rendered":"https:\/\/wordpress-trial.d.muchbettertest.kinsta.cloud\/?page_id=116"},"modified":"2023-05-02T12:19:21","modified_gmt":"2023-05-02T12:19:21","slug":"help","status":"publish","type":"page","link":"https:\/\/muchbettertest.kinsta.cloud\/fr\/help\/","title":{"rendered":"Aider"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"116\" class=\"elementor elementor-116\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85480e7 e-flex e-con-boxed e-con e-parent\" data-id=\"85480e7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71ec378 e-con-full e-flex e-con e-child\" data-id=\"71ec378\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fca693 elementor-widget elementor-widget-text-editor\" data-id=\"6fca693\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tObtenir de l&#039;aide\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cecd10 elementor-widget elementor-widget-heading\" data-id=\"9cecd10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xxl\">Nous sommes l\u00e0 pour vous aider<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0b505 elementor-widget elementor-widget-text-editor\" data-id=\"dd0b505\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Trouvez votre r\u00e9ponse en quelques minutes \u00e0 partir de notre centre d&#039;aide.<\/p><p>Si vous ne trouvez pas la r\u00e9ponse que vous cherchez, envoyez un e-mail \u00e0 notre \u00e9quipe d&#039;assistance client\u00e8le ou contactez-nous via le bouton Aide ci-dessous.\u00a0<span style=\"color: var( --e-global-color-text ); background-color: var( --e-global-color-ff105ee ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">Notre \u00e9quipe d&#039;assistance \u00e0 la client\u00e8le est pleine de personnel serviable et multilingue. L&#039;\u00e9quipe est active 24 heures sur 24, sept jours sur sept, et travaille dur pour r\u00e9pondre aux demandes par courrier \u00e9lectronique en quelques heures.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8c2712 e-con-full e-flex e-con e-child\" data-id=\"d8c2712\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-174708b e-con-full e-flex e-con e-child\" data-id=\"174708b\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-185bf1a e-con-full e-flex e-con e-child\" data-id=\"185bf1a\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c49290 elementor-widget elementor-widget-image\" data-id=\"8c49290\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10799\" alt=\"ic\u00f4ne de soutien \u00e0 la personne\" srcset=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-150x150.png 150w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-300x300.png 300w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-12x12.png 12w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a886f1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1a886f1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.muchbettertest.kinsta.cloud\/hc\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Centre d&#039;aide<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-696935f elementor-widget elementor-widget-text-editor\" data-id=\"696935f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Visitez notre centre d&#039;aide pour obtenir des r\u00e9ponses rapides aux questions les plus fr\u00e9quemment pos\u00e9es.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37d2028 e-con-full e-flex e-con e-child\" data-id=\"37d2028\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d5f48a elementor-widget elementor-widget-image\" data-id=\"0d5f48a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10804\" alt=\"enveloppe d&#039;ic\u00f4ne d&#039;assistance par e-mail\" srcset=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-150x150.png 150w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-300x300.png 300w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-12x12.png 12w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfaf55e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"cfaf55e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@muchbetter.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyez-nous un email<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-541e852 elementor-widget elementor-widget-text-editor\" data-id=\"541e852\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Notre objectif est de r\u00e9pondre \u00e0 toutes les demandes d&#039;assistance par e-mail en quelques heures.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a32bc3 e-flex e-con-boxed e-con e-parent\" data-id=\"5a32bc3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d88a2c e-con-full e-flex e-con e-child\" data-id=\"8d88a2c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-9a37fe9 e-con-full e-flex e-con e-child\" data-id=\"9a37fe9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-6e5bd8f e-con-full e-flex e-con e-child\" data-id=\"6e5bd8f\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92b172c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"92b172c\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 113.72 146.98\"><defs><style>.cls-1{fill:#f36233;}.cls-2{fill:#fff;}.cls-3{fill:#719fff;}.cls-4{fill:#ffb361;}<\/style><\/defs><title>Atout 69<\/title><g id=\"Layer_2\" data-name=\"Layer 2\"><g id=\"Layer_9\" data-name=\"Layer 9\"><path class=\"cls-1\" d=\"M80.71,147H17a6.42,6.42,0,0,1-6.41-6.41v-42h3.73v42A2.68,2.68,0,0,0,17,143.25H80.71a2.68,2.68,0,0,0,2.68-2.68v-26h3.73v26A6.42,6.42,0,0,1,80.71,147Z\"><\/path><path class=\"cls-1\" d=\"M87.12,78.19H83.4V6.41a2.68,2.68,0,0,0-2.68-2.68H17a2.69,2.69,0,0,0-2.68,2.68V27H10.63V6.41A6.42,6.42,0,0,1,17,0H80.71a6.42,6.42,0,0,1,6.41,6.41Z\"><\/path><rect class=\"cls-2\" x=\"20.36\" y=\"21.19\" width=\"57.03\" height=\"103.46\"><\/rect><rect class=\"cls-1\" x=\"36.72\" y=\"10.16\" width=\"24.31\" height=\"3.73\"><\/rect><rect class=\"cls-1\" x=\"45.91\" y=\"131.4\" width=\"5.94\" height=\"3.73\"><\/rect><path class=\"cls-1\" d=\"M10.78,92.73V77.63H0V33.28H71.8V77.63H27.47ZM3.73,73.9H14.51V84.33L26,73.9h42V37H3.73Z\"><\/path><rect class=\"cls-3\" x=\"15.16\" y=\"48.73\" width=\"41.47\" height=\"3.73\"><\/rect><rect class=\"cls-3\" x=\"15.16\" y=\"59.19\" width=\"41.47\" height=\"3.73\"><\/rect><polygon class=\"cls-4\" points=\"53.08 83.14 113.72 83.14 113.72 110.41 102.94 110.41 102.94 123.17 88.84 110.41 53.08 110.41 53.08 83.14\"><\/polygon><rect class=\"cls-1\" x=\"61.92\" y=\"95.25\" width=\"41.47\" height=\"3.73\"><\/rect><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb99800 elementor-widget elementor-widget-heading\" data-id=\"fb99800\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9lais d&#039;attente plus longs pour les r\u00e9ponses aux questions des clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12dfd6f elementor-widget elementor-widget-text-editor\" data-id=\"12dfd6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00c0 nos clients MuchBetter du monde entier,<br>Les changements dans les paiements dans le monde en raison de COVID-19 au cours de l&#039;ann\u00e9e derni\u00e8re ont fait de MuchBetter l&#039;option de paiement pr\u00e9f\u00e9r\u00e9e de nombreux clients et commer\u00e7ants car il s&#039;agit d&#039;une m\u00e9thode moderne, rapide et s\u00e9curis\u00e9e lors du paiement en ligne ou en magasin ou lors de l&#039;envoi d&#039;argent \u00e0 des amis et famille. Cela a \u00e9t\u00e9 suivi d&#039;une augmentation soudaine des contacts avec les clients que nous avons d\u00fb g\u00e9rer, ce qui a entra\u00een\u00e9 une augmentation impr\u00e9vue de nos temps de r\u00e9ponse au-del\u00e0 de nos attentes et des v\u00f4tres, en tant que pr\u00e9cieux client.<\/p>\n<p>Nous avons \u00e9cout\u00e9 vos commentaires et sommes d\u00e9termin\u00e9s \u00e0 nous am\u00e9liorer. Par cons\u00e9quent, notre objectif principal est l&#039;am\u00e9lioration de notre application mobile avec de nouvelles et meilleures fonctionnalit\u00e9s pour vous offrir une exp\u00e9rience agr\u00e9able (vous n&#039;aurez donc pas autant besoin de notre aide) et la cr\u00e9ation d&#039;une plus grande \u00e9quipe de support client offrant une assistance in\u00e9gal\u00e9e 24h\/24 et 7j\/7. encore plus de langues et avec des temps de r\u00e9ponse rapides (lorsque vous avez besoin de nous contacter). Rome ne s&#039;est pas construite en un jour et nous aussi avons besoin d&#039;un peu de temps pour atteindre ces objectifs. Veuillez patienter avec nous et en attendant, vous pouvez visiter notre <a href=\"https:\/\/support.muchbettertest.kinsta.cloud\">Centre d&#039;aide<\/a> pour trouver des r\u00e9ponses aux questions les plus courantes. Si vous ne trouvez pas de r\u00e9ponse \u00e0 votre question, vous pouvez remplir un formulaire \u00ab Contacter le support \u00bb en utilisant la bulle \u00ab Support \u00bb dans le coin inf\u00e9rieur droit du m\u00eame \u00e9cran.<\/p>\n<p>Nous sommes vraiment d\u00e9sol\u00e9s si vous avez d\u00fb attendre un peu plus longtemps que pr\u00e9vu pour un ticket\/e-mail r\u00e9cent, mais soyez assur\u00e9s que vos questions recevront une r\u00e9ponse et MuchBetter est et sera toujours un moyen fiable, s\u00fbr et s\u00e9curis\u00e9 de d\u00e9penser , envoyez et conservez votre argent.<br>Nous appr\u00e9cions votre compr\u00e9hension et votre patience, et nous pouvons vous assurer que nous travaillons sans rel\u00e2che pour aider nos clients\u2026 MuchBetter. Nous vous contacterons bient\u00f4t.<\/p>\n<p>Meilleurs voeux,<\/p>\n<p>L&#039;\u00e9quipe MuchBetter<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ec2d9b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ec2d9b7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Besoin d&#039;aide ? Nous sommes l\u00e0 pour vous aider. Trouvez votre r\u00e9ponse en quelques minutes dans notre centre d&#039;aide. Si vous ne trouvez pas la r\u00e9ponse que vous cherchez, envoyez un e-mail \u00e0 notre service client ou contactez-nous via le bouton \u00ab\u00a0Aide\u00a0\u00bb ci-dessous. Notre \u00e9quipe d&#039;assistance client est compos\u00e9e de personnel comp\u00e9tent et multilingue. Elle est disponible 24\u00a0h\/24 et 7\u00a0j\/7.<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help<\/title>\n<meta name=\"description\" content=\"Visit MuchBetter Help centre for quick answers to the most frequently asked questions. Our Customer Support team is full of helpful and multi-lingual staff. The team is active 24 hours a day, seven days a week, and they work hard to respond to email queries within a few hours.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muchbettertest.kinsta.cloud\/fr\/help\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help\" \/>\n<meta property=\"og:description\" content=\"Visit MuchBetter Help centre for quick answers to the most frequently asked questions. Our Customer Support team is full of helpful and multi-lingual staff. 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