{"id":116,"date":"2021-04-15T17:19:36","date_gmt":"2021-04-15T17:19:36","guid":{"rendered":"https:\/\/wordpress-trial.d.muchbettertest.kinsta.cloud\/?page_id=116"},"modified":"2023-05-02T12:19:21","modified_gmt":"2023-05-02T12:19:21","slug":"help","status":"publish","type":"page","link":"https:\/\/muchbettertest.kinsta.cloud\/es\/help\/","title":{"rendered":"Ayudar"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"116\" class=\"elementor elementor-116\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85480e7 e-flex e-con-boxed e-con e-parent\" data-id=\"85480e7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71ec378 e-con-full e-flex e-con e-child\" data-id=\"71ec378\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fca693 elementor-widget elementor-widget-text-editor\" data-id=\"6fca693\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tObtener apoyo\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cecd10 elementor-widget elementor-widget-heading\" data-id=\"9cecd10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xxl\">Estamos aqu\u00ed para ayudarte<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0b505 elementor-widget elementor-widget-text-editor\" data-id=\"dd0b505\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Encuentre su respuesta en minutos desde nuestro centro de ayuda.<\/p><p>Si no encuentra la respuesta que est\u00e1 buscando, env\u00ede un correo electr\u00f3nico a nuestro equipo de atenci\u00f3n al cliente o comun\u00edquese con nosotros a trav\u00e9s del bot\u00f3n Ayuda a continuaci\u00f3n.\u00a0<span style=\"color: var( --e-global-color-text ); background-color: var( --e-global-color-ff105ee ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">Nuestro equipo de atenci\u00f3n al cliente est\u00e1 lleno de personal servicial y multiling\u00fce. El equipo est\u00e1 activo las 24 horas del d\u00eda, los siete d\u00edas de la semana, y trabajan arduamente para responder a las consultas por correo electr\u00f3nico en unas pocas horas.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8c2712 e-con-full e-flex e-con e-child\" data-id=\"d8c2712\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-174708b e-con-full e-flex e-con e-child\" data-id=\"174708b\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-185bf1a e-con-full e-flex e-con e-child\" data-id=\"185bf1a\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c49290 elementor-widget elementor-widget-image\" data-id=\"8c49290\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10799\" alt=\"icono de apoyo a la persona\" srcset=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-150x150.png 150w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-300x300.png 300w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy-12x12.png 12w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/Support-guy.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a886f1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1a886f1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.muchbettertest.kinsta.cloud\/hc\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Centro de ayuda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-696935f elementor-widget elementor-widget-text-editor\" data-id=\"696935f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Visite nuestro Centro de ayuda para obtener respuestas r\u00e1pidas a las preguntas m\u00e1s frecuentes.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37d2028 e-con-full e-flex e-con e-child\" data-id=\"37d2028\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d5f48a elementor-widget elementor-widget-image\" data-id=\"0d5f48a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10804\" alt=\"sobre de icono de soporte de correo electr\u00f3nico\" srcset=\"https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-150x150.png 150w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-300x300.png 300w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support-12x12.png 12w, https:\/\/muchbettertest.kinsta.cloud\/wp-content\/uploads\/2021\/07\/email-support.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfaf55e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"cfaf55e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@muchbetter.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Env\u00edenos un correo electr\u00f3nico<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-541e852 elementor-widget elementor-widget-text-editor\" data-id=\"541e852\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Nuestro objetivo es responder a todas las solicitudes de asistencia por correo electr\u00f3nico en unas pocas horas.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a32bc3 e-flex e-con-boxed e-con e-parent\" data-id=\"5a32bc3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d88a2c e-con-full e-flex e-con e-child\" data-id=\"8d88a2c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-9a37fe9 e-con-full e-flex e-con e-child\" data-id=\"9a37fe9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-6e5bd8f e-con-full e-flex e-con e-child\" data-id=\"6e5bd8f\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92b172c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"92b172c\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 113.72 146.98\"><defs><style>.cls-1{fill:#f36233;}.cls-2{fill:#fff;}.cls-3{fill:#719fff;}.cls-4{fill:#ffb361;}<\/style><\/defs><title>Activo 69<\/title><g id=\"Layer_2\" data-name=\"Layer 2\"><g id=\"Layer_9\" data-name=\"Layer 9\"><path class=\"cls-1\" d=\"M80.71,147H17a6.42,6.42,0,0,1-6.41-6.41v-42h3.73v42A2.68,2.68,0,0,0,17,143.25H80.71a2.68,2.68,0,0,0,2.68-2.68v-26h3.73v26A6.42,6.42,0,0,1,80.71,147Z\"><\/path><path class=\"cls-1\" d=\"M87.12,78.19H83.4V6.41a2.68,2.68,0,0,0-2.68-2.68H17a2.69,2.69,0,0,0-2.68,2.68V27H10.63V6.41A6.42,6.42,0,0,1,17,0H80.71a6.42,6.42,0,0,1,6.41,6.41Z\"><\/path><rect class=\"cls-2\" x=\"20.36\" y=\"21.19\" width=\"57.03\" height=\"103.46\"><\/rect><rect class=\"cls-1\" x=\"36.72\" y=\"10.16\" width=\"24.31\" height=\"3.73\"><\/rect><rect class=\"cls-1\" x=\"45.91\" y=\"131.4\" width=\"5.94\" height=\"3.73\"><\/rect><path class=\"cls-1\" d=\"M10.78,92.73V77.63H0V33.28H71.8V77.63H27.47ZM3.73,73.9H14.51V84.33L26,73.9h42V37H3.73Z\"><\/path><rect class=\"cls-3\" x=\"15.16\" y=\"48.73\" width=\"41.47\" height=\"3.73\"><\/rect><rect class=\"cls-3\" x=\"15.16\" y=\"59.19\" width=\"41.47\" height=\"3.73\"><\/rect><polygon class=\"cls-4\" points=\"53.08 83.14 113.72 83.14 113.72 110.41 102.94 110.41 102.94 123.17 88.84 110.41 53.08 110.41 53.08 83.14\"><\/polygon><rect class=\"cls-1\" x=\"61.92\" y=\"95.25\" width=\"41.47\" height=\"3.73\"><\/rect><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb99800 elementor-widget elementor-widget-heading\" data-id=\"fb99800\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mayores tiempos de espera para las respuestas a las consultas de los clientes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12dfd6f elementor-widget elementor-widget-text-editor\" data-id=\"12dfd6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A nuestros clientes de MuchBetter en todo el mundo,<br>Los cambios en los pagos en todo el mundo debido al COVID-19 durante el \u00faltimo a\u00f1o han convertido a MuchBetter en la opci\u00f3n de pago preferida por muchos clientes y comerciantes por ser un m\u00e9todo moderno, r\u00e1pido y seguro para pagar en l\u00ednea o en tiendas o para enviar dinero a amigos y familia. Esto fue seguido por un aumento repentino en los contactos con los clientes que tuvimos que manejar, lo que a su vez result\u00f3 en un aumento imprevisto de nuestros tiempos de respuesta m\u00e1s all\u00e1 de nuestras expectativas y las suyas, como nuestro valioso cliente.<\/p>\n<p>Hemos escuchado sus comentarios y estamos decididos a mejorar. Por lo tanto, nuestro enfoque principal est\u00e1 en la mejora de nuestra aplicaci\u00f3n m\u00f3vil con nuevas y mejores funciones para brindarle una experiencia placentera (para que no necesite tanto nuestra ayuda) y crear un equipo de atenci\u00f3n al cliente m\u00e1s grande que ofrezca una asistencia sin precedentes las 24 horas del d\u00eda, los 7 d\u00edas de la semana. incluso m\u00e1s idiomas y con tiempos de respuesta r\u00e1pidos (para cuando necesite ponerse en contacto). Roma no se construy\u00f3 en un d\u00eda y nosotros tambi\u00e9n necesitamos un poco de tiempo para lograr estos objetivos. Tenga paciencia con nosotros y, mientras tanto, puede visitar nuestro <a href=\"https:\/\/support.muchbettertest.kinsta.cloud\">Centro de ayuda<\/a> para encontrar respuestas a las preguntas m\u00e1s comunes. Si no encuentra una respuesta a su pregunta, puede completar un formulario de &quot;Contacto con soporte&quot; utilizando la burbuja &quot;Soporte&quot; en la esquina inferior derecha de la misma pantalla.<\/p>\n<p>Lo sentimos mucho si ha tenido que esperar un poco m\u00e1s de lo esperado en un ticket\/correo electr\u00f3nico reciente, pero tenga la seguridad de que sus consultas ser\u00e1n respondidas y MuchBetter es y siempre ser\u00e1 una forma confiable, segura y segura de gastar , env\u00eda y guarda tu dinero.<br>Agradecemos su comprensi\u00f3n y paciencia, y podemos asegurarle que estamos trabajando incansablemente para ayudar a nuestros clientes\u2026 MuchBetter. Nos pondremos en contacto pronto.<\/p>\n<p>Un cordial saludo,<\/p>\n<p>El equipo MuchBetter<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ec2d9b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ec2d9b7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Obtenga soporte Estamos aqu\u00ed para ayudarlo Encuentre su respuesta en minutos desde nuestro centro de ayuda. Si no encuentra la respuesta que est\u00e1 buscando, env\u00ede un correo electr\u00f3nico a nuestro equipo de atenci\u00f3n al cliente o comun\u00edquese con nosotros a trav\u00e9s del bot\u00f3n Ayuda a continuaci\u00f3n. Nuestro equipo de atenci\u00f3n al cliente est\u00e1 lleno de personal servicial y multiling\u00fce. El equipo est\u00e1 activo las 24 horas [\u2026]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help<\/title>\n<meta name=\"description\" content=\"Visit MuchBetter Help centre for quick answers to the most frequently asked questions. Our Customer Support team is full of helpful and multi-lingual staff. The team is active 24 hours a day, seven days a week, and they work hard to respond to email queries within a few hours.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muchbettertest.kinsta.cloud\/es\/help\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help\" \/>\n<meta property=\"og:description\" content=\"Visit MuchBetter Help centre for quick answers to the most frequently asked questions. Our Customer Support team is full of helpful and multi-lingual staff. 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