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HR Generalist

HR

Head of HR

Costa Rica

MuchBetter is an eWallet app spearheading innovation in payment technology. We specialise in providing the perfect eWallet solution in 185 countries, for now more than 1 million customers.

MuchBetter brings together a team of tenacious thought-leaders, re-imagining the business model of payment services and pushing the boundaries and capabilities of a payment app.

With people all over the world and offices in the UK, the Isle of Man, Malta, Lithuania, and Costa Rica, our team is multicultural, and our workspace is a place for creativity, change, innovation and collaboration. We employ people who think outside the box, share ideas without restrictions, take pride in supporting the wider team, and are not afraid to ask questions.

The Role

The HR and Admin team is looking for an HR Generalist to join them. The company is growing at a very fast rate, and we need someone who is confident, keen to learn, and very passionate about their role and eager to get involved. We count on our people to make it happen and support our employees, so they can support the business. You will be part of a friendly hard working global team.

You’ll play a vital part in our success, supporting our employees with their HR queries so that they can focus on their own jobs. Taking care of their issues, whether big or small, and making sure they get a great employee experience in every interaction with HR.

We want to be a team that makes the lives of our employees and leaders better and easier in the moments that matter.

Besides giving support with local HR queries this position will also support other locations and countries. You will work in a global team and will build lasting relationships with colleagues from all over the world.

Key responsibilities:

Your role will be to solve the HR-related queries of our employees and leaders and make sure their interaction with HR results in a great experience. For this you will:
  • Own people’s inquiries about HR policies and procedures, understand their need, investigate options, seek solutions and partner with other HR colleagues to resolve the inquiries
  • Ensure adherence and compliance with global and local process and regulations
  • Guide and train employees and managers in the HR systems
  • Support the delivery of the HR Cycle with administrative tasks related to onboarding, annual performance management, job moves, exit, etc.
  • Assist with day-to-day operations of the HR functions and duties.
  • Provide clerical and administrative support & maintain employee records.
  • Coordinate HR projects
  • Own payroll preparation
  • Coordinate communication with recruitment agencies, candidates, and schedule interviews.
  • Think of new ideas, we always want to improve!

What we are looking for:

We need you to be passionate about delivering a great employee experience and always be looking for new ways! You will have a lot of patience, empathy, and drive to take care of every employee’s query.

 

As for the skillset and experience, we are looking for:

  • 3+ years of experience in HR
  • Proven Continued professional development within HR, with the desire to keep learning.
  • Great with numbers and experience working on payroll
  • Awareness of good employment practice and current key employment legislation.
  • Great collaboration and communication skills
  • Good planning and structuring of work
  • Solution-oriented, focusing on quality and improvements
  • Agility and ability to work in a fast-paced and changing environment
  • Fluency in English and Spanish
  • Experience working with HR processes and procedures – working in a tightly controlled team.
  • Experience in dealing with disciplinary or performance issues.
  • A massive advantage would be if you had completed a HR qualification, but this isn’t mandatory.

Benefits:

  • Health insurance for you and your family
  • Employee Assistance programme (access to counsellors and online advice)
  • Fantastic social events!
  • 25 Days annual leave + all local bank holidays
  • 1 extra day annual leave for your birthday

To apply for this role, please email your CV to HR@rtekk.com

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